This is an independent guide. Platform problems go to the in-app Help or Customer Service section. Bank debits go to your bank or UPI app.
First: the law has changed in India
India's Promotion and Regulation of Online Gaming Act, 2025 prohibits online money games and bars banks, UPI apps and payment companies from processing payments for them. If a payment is declined or reversed, the payment system may simply be following the law. Do not use "agents", personal UPI IDs or third-party top-up services to get around it; that adds a serious fraud risk to the legal one.
Find out what kind of problem you have
| Ask yourself | Where to check |
|---|---|
| Did money leave my bank? | Bank or UPI app history. Note the UTR / reference number. |
| What status does my UPI app show? | Success, Pending or Failed |
| Did it fail before any debit? | The error shown at the payment step |
| Is a withdrawal stuck? | Withdrawal history in the app |
Deposit debited but not credited
If your UPI app shows Failed or Pending
This is a failed transaction and your bank must reverse it. Under RBI turnaround-time rules, a failed UPI payment to a merchant should be auto-reversed within T+5 calendar days, and banks that miss the deadline owe compensation of ₹100 per day. If it is not back in time, complain in your UPI app or to your bank with the UTR number. If the bank does not resolve it within 30 days, you can escalate to the RBI Integrated Ombudsman at cms.rbi.org.in.
If your UPI app shows Success
The payment reached the receiver, so bank refund rules do not apply. Only the platform can explain why your balance has not updated.
- Wait a few minutes and refresh; some deposits take time to appear.
- Check the deposit history for a pending entry.
- Contact in-app support with the evidence listed below.
Payment keeps failing
- Your bank or UPI app may be blocking gaming payments as required by law.
- You may have hit a daily UPI limit, or entered the wrong PIN too many times.
- The payment page may have timed out. Start a new payment instead of retrying an old one.
Withdrawal pending or rejected
| Cause | What to do |
|---|---|
| Bonus play-through not finished | Check the remaining requirement in your bonus or wallet section. |
| Verification needed | Complete KYC inside the app. |
| Name mismatch | The bank or UPI account must be in the same name as your profile. |
| Wrong bank details | Check the account number and IFSC, then request again. |
| Busy processing queue | Wait for the time shown in the app before contacting support. |
Evidence to keep
- Screenshot of the transaction in your bank or UPI app, showing the UTR
- Date, time and amount of the payment
- Your account ID and the order or withdrawal number in the app
- Copies of every message with support
Recovery scams
People waiting for money are prime targets. Be wary of anyone who contacts you first, promises to "unlock" a withdrawal for a fee, asks for screen-sharing or remote-access apps, or wants your OTP or UPI PIN. Real support will never ask for your PIN. If you have been defrauded, report it at cybercrime.gov.in or call 1930.
Do not chase it
A stuck payment is a good moment to pause. Depositing again to "win back" a missing amount only increases what is at risk. Read our responsible gaming page if money worries are building up.
Payments FAQ
How long does a withdrawal take?
The operator sets processing times and shows them in the app. Delays usually come from verification, bonus conditions or name mismatches.
Can this website refund my deposit?
No. We do not handle any money. Contact in-app support for platform issues and your bank for failed bank debits.